Legal Notices

These notices were last updated on 19th February 2021.

Accessibility Statement

We want everyone who visits the Smith Housing website to feel welcome and find the experience rewarding.

What are we doing?

To help us make the Smith Housing website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We've chosen Level AA as the target for the Smith Housing website.

How are we doing?

We've worked hard on the Smith Housing website and believe we've achieved our goal of Level AA accessibility. We monitor the website regularly to maintain this, but if you find any problems or if you had trouble with any part of it please get in touch.

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Copyright Statement

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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Privacy Policy

We are committed to protecting and respecting your personal information and privacy. This Policy explains when and why we collect personal information about you, we may change this Policy from time to time. Any questions regarding this policy and our privacy practices should be sent to Smith Housing Limited, 18 Coopies Haugh, Coopies Lane Ind Est, Morpeth, NE61 6JN

Who are we?

We are Smith Housing Limited, a company registered in England with company number 13053010. Our registered office address is 18 Coopies Haugh, Coopies Lane Ind Est, Morpeth, NE61 6JN.

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us.

What type of information do we collect?

The personal information we collect might include your name, address, email address and information regarding what web pages, if any, you access and other personal information. If you make a payment to us your payment details are not held by us but are collected by our third-party payment processors, who specialise in the secure online capture and processing of such transactions.

What type of information do we collect?

We may use your information:

to carry out your, our obligations arising from any contracts entered into by you or us or which it is contemplated will be entered into;
to seek your comments on the services we have provided;
to notify you of changes to our services;
to send you communications which you have requested or that may be of interest to you;
to process a job application;
for administrative and business purposes;
for advertising and analytical purposes;
in connection with our legal rights and obligations;
for certain additional purposes but only with your consent;
we may provide your personal data to third party suppliers;

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.

Who has access to your information?

We will NOT sell or provide your information to third parties other than to information processors with whom we have entered into written contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

You can choose

You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

Your rights

You have the right to:

access your personal information and to be informed about its use by us and/or our franchisees;
correct your personal information;
have your personal information deleted;
restrict the use of your personal information;
object to the use of your personal information;
complain to the Information Commissioner's Office;
withdraw your consent to the use of your personal information;
ask for the personal information to be transferred;

Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please contact us to update this.

Security Measures

We will ensure that your personal information is held securely. Some of your 'non-sensitive' details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.

'Cookies'

Our websites use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies.

Transferring your information outside of the EU

The information which you provide to us may be transferred to countries outside the European Union ('EU') if any of our servers or our processors' servers are located in such a country. These countries may not have equivalent information protection laws to those within the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Telephone and website recording

We may record telephone calls. We may also use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. Applicability
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the policies of such websites before providing any data to them.

Complaints

If you have any cause for complaint about our use of your personal data, please contact us. We will address your concerns and attempt to solve the problem to your satisfaction. You also have the right to lodge a complaint with the Information Commissioner's Office. For further information please contact the Information Commissioner's Office of your local Citizens Advice Bureau.

General

We have required all our suppliers and contractors to confirm their compliance with General Data Protection Regulations and each has provided us with their GDPR policy which is held on file and reviewed annually.

Review of this policy

We keep this policy under regular review. This policy was last updated 10th December 2020.

Under 18?

We are especially concerned with protecting the privacy of children/minors. If you are under the age of 18, you must obtain your parent/guardian's permission before providing any personal information. When providing personal information your parent/guardian should be with you to help you through this process.

GENERAL DATA PROTECTION REGULATIONS STATEMENT AS REFERENCED IN YOUR ESTATE AGENCY TERMS OF BUSINESS

1. By entering into this agreement with us you will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate the successful marketing and sale of your property.

2. The information required by us will vary depending on circumstances. It will include the information within this agreement, but it may not be limited to this information:

Names and addresses
Contact telephone numbers
Email addresses
Personal identification information and documentation
Bank details
Information about the property

3. In all cases we will hold your personal information securely, either in hard copy on our property files or digitally within our software.

4. We will provide it to others only where it is required and as outlined below, or in accordance with your stipulated wishes.

5. Your information will not be passed to a third party not listed in clause 1.6 without obtaining your consent.

6. Specifically, we will hold and use your information in the manner outlined under the headings below

Identification Details

We may hold copies of your photographic identity documents and at least one document that confirms your home address. We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulation. Additionally, it is required to protect our position and look after your interests. It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, except solicitors or estate agents involved in the sale of your property, who also have an obligation to verify your identity and they formally request it.

Prospective Buyers

Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or purchasing your property. This information will include the property details we produced and any other relevant information you provide to us including the information in any property information questionnaire you complete for us.

Viewings

We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.

Negotiating with Prospective Buyers and Handling Offers to Purchase the Property

We will negotiate with prospective buyers and take offers from them. This process will involve providing potential buyers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential buyer. You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.

Agreed Sale

Once a sale is agreed we will provide your personal contact information to the buyer and the solicitors acting for both parties. We may provide your contact information to various professionals that may be acting for the buyer, such as surveyors and contractors wanting access to the property to produce estimates, etc. We will discuss the sale of your property with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.

7. Your details may be added to our mailing list and we may send you information regarding other relevant services we can provided to you. You will be able to unsubscribe to these emails at any time.

8. We will retain the personal information we hold for up to 6 years, because the time limit for any party to initiate civil action against us should they believe they have a claim is 6 years.

9. You have the following rights relating to the information we hold on you:
i. The right to make a Subject Access Request (SAR) to find out more about the data we hold about you;
ii. The right to be informed;
iii. The right of access;
iv. The right to rectification;
v. The right to erasure (also known as the 'right to be forgotten');
vi. The right to restrict processing;
vii. The right to data portability;
viii. The right to object.

11. More information on your rights is available at www.ico.org.uk.

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Terms & Conditions Of Website Use

Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Smith Housing relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Smith Housing' or 'us' or 'we' refers to the owner of the website whose registered office is Smith Housing Limited, 18 Coopies Haugh, Coopies Lane Industrial Estate, Morpeth, NE61 6JN, United Kingdom. Our company registration number is 13053010. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Smith Housing and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Smith Housing. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Smith Housing takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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